Our 16-yr old min pin, Elsa, has only been boarded once before, so we were nervous about leaving her. But she did really well & it was apparent Ralph & Kim took great 'family' care with her. Ralph carried her out in his arms when we picked her up, & she alternated between jumping for joy on us & running back to Kim in the grooming area & jumping joyfully with her. We would not hesitate to board her there again.